About Us
About our parent company, Universal Group, Inc.
Universal North America is a wholly owned subsidiary of Universal Group, Inc. in Puerto Rico. With extensive insurance knowledge, experience and commitment to quality and service, Universal Group, Inc. is Puerto Rico's principal supplier of property/casualty, auto and life insurance, policy financing and investment products.
Mission
Universal Group's mission is to listen, learn and respond on behalf of our customers:
- to lessen everyday risks
- to recover from the unexpected
- to plan for the future
Vision
Universal Insurance Company of Puerto Rico is determined to be the best insurance provider, one that protects our values and our clients. Our vision at Universal Group is to focus and intensify the energy, earnings and life potential of each and every client.
We will liberate clients from undue worry, protect them from unplanned loss and save them unnecessary hassle. We will provide an expanding menu of insurance and financial products and services that solve real-world problems and that provide a reliable return on investment. We will support these efforts with a level of client service that routinely exceeds expectation. We will treat our providers, our vendors, and each other with the same high level of regard and respect, and recognize that opportunity created for each individual ultimately serves and strengthens the collective good.
These actions will systematically pave the way to Universal becoming a full service financial organization, unmatched in its ability to innovate and unrivaled in its levels of client confidence, loyalty and trust.
History
Universal Insurance Holdings of North America (UIHNA) is a Delaware domiciled Property and Casualty Insurance Group organized in December 2003 to market Residential Property insurance in North America.
UIHNA combines the reputation and financial strength of UG and the local market presence and experience of the North America staff to bring you Universal Insurance Company of North America and Universal North America Insurance Company (which merged together in 2021 as Universal North America Insurance Company).
Universal Insurance Company is the top writer of personal lines in Puerto Rico and as one of the leading property and casualty insurance companies, controls over 47% of the personal auto market.
After more than 25 years on the island of Puerto Rico, in 1992, UIC went on to form part of the local insurance group known today as Universal Insurance Group.
Since then, this dynamic organization works continuously on the creation of personal and commercial coverage to insure all your belongings. It is always active in the implementation of the latest technology and quality systems to ensure your total satisfaction.
This passion to offer good service, develop new products and continue innovating is what has made Universal a leader.
Our Property and Casualty Group maintains high Financial Stability Rating from A.M. Best and Demotech.